At Kerry Rocks Jewellery, our solid gold, 18kt gold vermeil, .925 sterling silver and gemstone jewellery is carefully handcrafted using quality materials and considered construction, with each piece made to be worn and cared for over time. We stand behind the quality of our craftsmanship and offer warranty coverage against eligible manufacturing faults.

Where a manufacturing fault is identified, we may, at our discretion, repair or replace the faulty or damaged piece. Warranty coverage is subject to the jewellery being appropriately cared for in accordance with our Jewellery Care Guide instructions.

Our warranty DOES NOT cover:

If a Kerry Rocks Jewellery piece has been resized or repaired by another jeweller, our warranty will no longer apply.

Our warranty is provided in addition to your rights and protections under the Australian Consumer Law.

We’re committed to assessing your jewellery for repair wherever possible. Repairs are subject to the condition and construction of the piece, and fees may apply.

We offer complimentary hand repairs on broken chain where the damage is repairable. Professional repairs may be carried out at an additional cost following assessment and approval. Customers are responsible for shipping charges for all repairs.

All jewellery repaired or resized by Kerry Rocks, whether complimentary or paid, is covered by a 6 month repair warranty from the date of repair. This covers the repaired area or workmanship and does not cover subsequent damage, general wear and tear or unrelated issues.

In the instance your jewellery has a manufacturing fault, please contact us at hello@kerryrocks.com.au with your proof of purchase and photographs of the piece. Our team will assess the issue and advise you on the next steps.