Returns, Refunds and Exchanges

Full-priced items purchased online can be returned for exchange, store credit or for a refund. 

Online refunds are valid within 7 days of receiving your order.

Online exchanges and store credit are valid within 14 days of purchase.

Please contact us to request a return with a short description for reason of return. We will then provide return instructions and address.

We only accept items that are in perfect, unused condition, fit for resale and sent along in original packaging with proof of purchase.

Customers are responsible for shipping charges for all online returns. If the tracking number for the return parcel has not been provided within one week of the request, your order will no longer be eligible for a return.

A handling fee of $10 will be deducted for online refunds. No handling fee will incur when online purchases are returned in-store.

Items purchased using AFTERPAY are eligible for exchange or store credit for change-of-mind returns only. Refunds are not available for change-of-mind returns on Afterpay purchases.

Please note that we do not accept returns or offer refunds for gift card purchases.

Bundle items can be returned for exchange, store credit or for a refund, less postal charges, to the original method of payment. Refunds for partial bundle returns will be adjusted to reflect full pricing of retained item.

We do not accept return for Final Sale items, please choose carefully.

We do not offer returns on custom pieces that have been made to order, resized or personalised.

Full-priced items purchased in-store can be returned for exchange or store credit within 14 days of purchase, no refunds are issued for change of mind or through lay-by payment. 

We do not offer returns on custom pieces that have been made to order, resized or personalised.

We only accept items that are in perfect, unused condition, fit for resale and sent along in original packaging with proof of purchase.

Items must be returned to us via Registered Australian Post as Kerry Rocks is not liable for lost returned packages. In the event of a refund or exchange you, the customer is responsible for the shipping charges unless item is faulty. Please allow 1-2 weeks from date of return for either a refund or the new item to be sent out.

We strive to ensure the quality of all items before dispatch. If you receive a faulty or damaged item, please contact our Customer Care team with a description and proof of purchase.

Once we receive and process your return, a credit note will be emailed to you with a code for online redemption.

Credit notes are valid for 3 years from the date of issue.

Your refund will be credited to the original purchaser's credit card account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. Refunds will be made within 10 working days of the return of the product.

This promotion cannot be combined with any other discounts or offers, or applied to exchanges of full priced items. Credit notes are not valid with this promotion. ​

SOLID GOLD SALE PURCHASES: In stock items are eligible for exchange or store credit only. No refunds. Made to order pieces have an estimated dispatch time of 5-6 weeks and are not eligible for return. Items will be packed in our signature Kerry Rocks boxes.​

STERLING SILVER SALE PURCHASES: Items will not be eligible for refunds, exchanges or store credit, please choose carefully as there are no returns. Individual items over the value of $250 after discount will be packaged in our signature Kerry Rocks boxes. All other items will be packed in our Kerry Rocks paper tote bags.