Terms and Conditions
Free shipping for all orders over $150 within Australia
Shipping to N.Z, North Island: $25, South Island: $45
Kerry Rocks ships goods Australia wide using Australia Post Registered Express for all orders. For all International deliveries we use Royale International Courier.
Orders are dispatched within 2 business days and shipping times are estimated next day for Registered Express depending on your location in Australia and 2-4 days for International deliveries. Australia Post provides tracking numbers for all deliveries, allowing you to track the status of your delivery. Once your order has been dispatched, we will notify you by email with a tracking number. The delivery times provided by Kerry Rocks are estimates only, Kerry Rocks will not be held accountable for late deliveries, loss or damage relating to late deliveries. Please ensure that all contact details you provide are correct.
Your order will require a signature upon delivery by Australia Post.
To guarantee, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm. If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card which will direct you to a local post office for collection.
Kerry Rocks cannot be held responsible for incorrectly entered delivery addresses. We are unable to redirect orders once items have been dispatched.
Purchasing within Australia all product prices displayed are inclusive of GST. Purchasing outside of Australia prices are displayed in AUD $ excluding GST. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.
Customer Service Policy
Kerry Rocks is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Returns, Refunds and Exchanges
Kerry Rocks offer refunds within 7 days of delivery.
Beyond 7 days and up to 21 days from the shipping date we offer exchanges or returns for store credit. If you would like to request a refund please contact Kerry Rocks within the 7 day time frame describing the reason for return. We will then email you the return address. Returns will only be accepted if the item is returned in perfect, unused condition, fit for resale, and sent along in original packaging with proof of purchase.
FULL PRICED items can be returned for exchange, store credit or for a refund, less postal charges, to the original method of payment.
SALE ITEMS can be not be exchanged
Posting Returns Items
It must be returned to us via Registered Australian Post as Kerry Rocks is not liable for lost returned packages. In the event of a refund or exchange you, the customer is responsible for the shipping charges unless item is faulty. Please allow 1-2 weeks from date of return for either a refund or the new item to be sent out.
Goods Damaged or Faulty
You can choose between, refund, exchange or credit where goods are damaged or deemed faulty. Items are to be returned within 10 days of receiving goods, we will refund the original price and postage via the original method of payment. Alternatively if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the returned items, at our cost. Receiving a refund Your refund will be credited to the original purchaser's credit card account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. Refunds will be made within 10 working days of the return of the product.
STORE WIDE SALE discounts are not valid with any other promotion or offer. Excludes FINE GOLD, OPAL and already reduced priced items. Excludes complimentary gift boxes and are packaged in sale Kerry Rocks pouches