Shipping Information

Kerry Rocks ships goods Australia wide using Australia Post Express. Orders are dispatched within 1-2 business days with a tracking number. Signature is required upon delivery.

Please ensure that all contact details you provide are correct. Kerry Rocks cannot be held responsible for incorrectly entered delivery addresses. Customers may be able to redirect with Auspost, delivery times will be delayed.

*Delivery times are estimates based on Australia Post Express services and may be affected by delays, particularly during promotional periods and peak seasons. Kerry Rocks is not responsible for delays, loss or damage occurring during transit.

Shipping insurance may be selected at checkout for all Australian orders. Optional Australia Post Extra Cover provides parcel protection for your order, covering loss or damage in transit for up to $5,000. If Extra Cover is not purchased and your item is lost or damaged while in transit, you may still be eligible for compensation of up to $100.

Refunds will not be issued by Kerry Rocks for items lost or damaged in transit. Any claims must be lodged directly with Australia Post.

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In-store pickup orders are ready to collect within 12-24 hours of purchase. 

Kerry Rocks ships goods internationally using DHL Express. Orders are dispatched within 1-2 business days with a tracking number. Signature is required upon delivery.

Please ensure that all contact details you provide are correct. Kerry Rocks cannot be held responsible for incorrectly entered delivery addresses.

All international orders may be subject to import duties and taxes, which must be paid by the recipient for customs release upon arrival.

For all other countries, please contact hello@kerryrocks.com.au and we'll be happy to organise a quote.

*Delivery times are estimates based on DHL Express services and may be affected by delays, particularly during promotional periods and peak seasons. Kerry Rocks is not responsible for delays, loss or damage occurring during transit.

DHL Shipping insurance provides parcel protection for your order, covering loss or damage in transit. Refunds will not be issued by Kerry Rocks for items lost or damaged in transit. Any claims must be lodged directly with DHL. Contact us if you wish to add shipping insurance to your order. 

Purchasing within Australia all product prices displayed are inclusive of GST. Purchasing outside of Australia prices are displayed in AUD $ excluding GST. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.