Shipping & Returns
Free express shipping for all orders over $200 within Australia
Orders under $200: $15 flat rate
New Zealand: $30 flat rate
International: $50 flat rate
*Includes: UK, USA, Singapore - for all other countries, please contact customer service and we'll be happy to organise a quote.
Kerry Rocks ships goods Australia wide using Australia Post Express. For all other international deliveries we use DHL Express.
CHRISTMAS CUT OFF DATES
To ensure your parcel arrives before the holidays, make sure to place your orders before the following dates.
For orders within Australia: 18th of December
For International orders: 15th of December
All orders placed after these dates will possibly be delivered after Christmas.
Order processing & Delivery
Orders are dispatched within 12-48 hours on business days and shipping times are estimated next day for Registered Express depending on your location in Australia and 2-4 days for International deliveries. Australia Post provides tracking numbers for all deliveries, allowing you to track the status of your delivery. Once your order has been dispatched, we will notify you by email with a tracking number. The delivery times provided by Kerry Rocks are estimates only, Kerry Rocks will not be held accountable for late deliveries, loss or damage relating to late deliveries. Please ensure that all contact details you provide are correct.
Your order will require a signature upon delivery by Australia Post.
To guarantee, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm. If no one is at your specified shipping address when delivery is attempted, Australia Post will leave a card which will direct you to a local post office for collection.
Kerry Rocks cannot be held responsible for incorrectly entered delivery addresses. We are unable to redirect orders once items have been dispatched.
In-store pickup orders are ready to collect within 12-24 hours of purchase.
Please contact us to request a return with a short description for reason of return. We will then provide return instructions and address.
We only accept items that are in perfect, unused condition, fit for resale and sent along in original packaging with proof of purchase.
FULL PRICED items - can be returned for exchange, store credit or for a refund, less postal charges, to the original method of payment.
SALE items - please choose carefully, NO RETURNS.
We do not offer returns on custom pieces that have been resized or personalised.
Online refunds are valid within 7 days of receiving your order.
Online exchanges and store credit are valid within 14 days of purchase.
Customers are responsible for shipping charges for online exchanges.
A handling fee of $10 will be deducted from all online returns. No handling fee will incur when online purchases are returned in-store.
Items purchased using AFTERPAY as a payment method are eligible for refund however, the Afterpay fee of 6% will be deducted from the total refund amount.
No refunds on purchases made in-store.
Only eligible for exchanges or store credit within 14 days of purchase.
No handling fee will incur for returns in-store.
posting return items
Items must be returned to us via Registered Australian Post as Kerry Rocks is not liable for lost returned packages. In the event of a refund or exchange you, the customer is responsible for the shipping charges unless item is faulty. Please allow 1-2 weeks from date of return for either a refund or the new item to be sent out.
goods: Damaged or faulty
You can choose between, refund, exchange or credit where goods are damaged or deemed faulty. Items are to be returned within 10 days of receiving goods, we will refund the original price and postage via the original method of payment. Alternatively if you request a replacement, we will dispatch your replacement item (subject to availability) once we receive the returned items, at our cost.
Receiving a refund
Your refund will be credited to the original purchaser's credit card account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service. Refunds will be made within 10 working days of the return of the product.
Purchasing within Australia all product prices displayed are inclusive of GST. Purchasing outside of Australia prices are displayed in AUD $ excluding GST. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.