Yes, you can add a note to your order.

Please write a small note at the checkout in the notes section.

Otherwise, please email enquiries@kerryrocks.com.au with your request.

Please know we do not offer customised gift wrapping; however, all full priced orders are wrapped in our luxury Kerry Rocks jewellery boxes.

All sale pieces will be packed in our Kerry Rocks tote bags, even if you have noted this purchase is a gift.

Receipts of purchase for online orders will all be delivered electronically to the email address provided at checkout. No receipt will be physically included in your order.

Kerry Rocks Jewellery is handcrafted in our Bali workshop as well as with our jewellers in Sydney, Australia.

Our silver jewellery is handcrafted with quality .925 sterling silver, our gold vermeil solution is pure 18kt gold, and our fine gold pieces are solid 9kt gold.

Yes. We offer a replating service for all Kerry Rocks jewellery pieces. Please email us at enquiries@kerryrocks.com.au for a quote.

As our gold vermeil pieces are of high quality they can be worn in the water. However, this will inevitably wear the gold away sooner rather than later.

We recommend taking the jewellery off when you shower and swim as this will prolong the lasting of the gold.

Please refer to our  jewellery care guide to learn more about how to best care for your pieces.

This varies depending on the style of earring you have purchased, we understand things go missing and want to do our best to help you. In the event of this occurring please email enquiries@kerryrocks.com.au with an image of the style you have lost.

Please see a link to our ring sizing chart available here, if you have any further questions please email enquiries@kerryrocks.com.au.

Unfortunately we do not offer custom made pieces as we only work with our own gemstones and designs. If you are interested in purchasing one of our designs with a different gemstone to what we have available, please contact us at enquiries@kerryrocks.com.au.

We offer a large collection of solid 9kt gold handcrafted pieces, featuring precious one-of-a-kind gemstones from gemologist Kerry Beard’s 20 year collection. These can be found via the Solid Gold Jewellery section on our website and in our Paddington studio.

We do have a collection of 9kt rose gold jewellery, this can be found here on our website and in our Paddington studio.

We do not separate necklace pendants from their chains, this is because our chains are finished with Kerry Rocks clasps and tags which secure the pendant from falling off. 

We do offer a collection of chain necklaces which you can find here on our website and in our Paddington studio.

Yes! Our Kerry Rocks Jewellery studio is located at 5 William St Paddington, NSW, 2021. Here we feature our entire collection, including many one-of-a-kind pieces which are available in studio only.

We are open: 

Mon - Fri: 10am - 5:30pm, Saturday: 10am - 5pm, Sunday 11am - 4pm.

All orders are packed and dispatched from our Paddington studio.

If you need to change or cancel your order please email us at enquiries@kerryrocks.com.au or contact us on +61 2 9380 9669 between our opening hours Mon - Fri: 10am - 5:30pm, Saturday: 10am - 5pm, Sunday 11am - 4pm.

Note: we are closed on public holidays.

We cannot make any changes to your order or to your designated postal address once the order has been dispatched.

If there is a piece of jewellery that you love but is out of stock, please sign up to be notified when it becomes available.

You can find this link on the product page, click on the tab, underneath the [OUT OF STOCK] button you will see “notify me when available”, enter your email address and we will notify you once the item has been restocked.

All online orders are dispatched from our Paddington studio, therefore if it is out of stock online, it is also currently unavailable in store.

For a seamless checkout use your saved payment and shipping details we allow Shop Pay, Apple Pay, and Google Pay.

CREDIT CARDS

We accept Visa and MasterCard payments.

PAYPAL

Available for express checkout, and for payment with credit cards that are not listed above.

AFTERPAY

Offers customers the ability to buy now and pay later, interest free. When you choose Afterpay as a payment option, your payment will be broken into 4 x fortnightly payments.

GIFT VOUCHERS 

You can pay for your order using a gift voucher. Gift vouchers are valid for 1 year from issue date. Any remaining balance on your order can be paid by any of the above payment methods.

Yes. Information sent or received through our site is private and secure.

Orders that are flagged as suspicious will require us to make contact directly. The order may be cancelled and refunded.

Once your order has been dispatched from our studio, delivery times are as below:

Australia 1-3 business days

New Zealand 1-3 business days

United Kingdom 1-3 business days

Europe 2-5 business days

United States 1-3 business days

Other International 7-20 business days

Orders will be packed and dispatched within 1-2 business days. Please note during sale periods there may be delays.

Yes, free express shipping is offered with all orders over $150 within Australia.

Yes, you will receive an email providing a tracking number once your order has been dispatched.

We can ship to most locations around the world. All international shipments are posted via DHL Click here to read more about our shipping policies.

Yes. We are located at 5 William Street, Sydney, Australia.

We're unable to redirect orders once they've been dispatched, so please supply an address where you will be able to sign for the package.

If you request that your parcel is left in a safe spot without a signature, please make a note of this in your delivery details when placing your order.

***Please note: we do not take responsibility for orders left without signature.

Yes, customs and duties are paid by the receiver on all Kerry Rocks Jewellery international orders.

We offer refunds on full priced orders online within 7 days of delivery. A handling fee of $10 will be deducted from the refund amount.

No refunds for purchases made in-store. In-store returns are eligible for exchanges or store credit only.

No refunds on sale items and gift cards.

Beyond 7 days and up to 14 days from the shipping date we offer exchanges or returns for a store credit. If you would like to request a return please email enquiries@kerryrocks.com.au within the specified time frame describing the reason for return.

Returns will only be accepted if the item is returned in perfect, unused condition, fit for resale, and sent in original packaging.

We do not cover the cost of return postage, and in the instance of exchange, postage of the replacement piece must also be covered by the receiver. This payment can be completed over the phone or via a direct payment link provided by Kerry Rocks. 

FULL PRICED items can be returned for exchange, store credit or for a refund, less a $10 handling fee, to the original method of payment.

SALE ITEMS are all final sale and can not be exchanged or refunded.

Items purchased using AFTERPAY as a payment method are eligible for refund; however, the Afterpay fee of 6% as well as the handling fee of $10 will be deducted from the total refund amount.

Return orders can be dropped into our studio, located at 5 William Street Paddington, NSW, 2021. No handling fee will be charged on online returns dropped into our studio.

We strive to repair all Kerry Rocks jewellery. If  you would like to raise a concern in regard to a breakage, please email us an image of your piece as well as proof of purchase to enquiries@kerryrocks.com.au and we will then assess the damage. Please see our warranty conditions here.